What we do - Keep IT Support Simple - KISS

Our surveys show that IT support services are too complex, so we have simplified our proposal in four distinct levels, taking complexity out of IT Support and IT Outsourcing.

Our KISS Support Packages includes a free IT Strategy document, which will complement your annual budget, leaving you focused on running  your business.

Choose one of four KISS levels of service from comparison table below

KISS ONE
Unlimited Telephone & Remote Software Support
X
X
X
X
X
KISS TWO
Unlimited Telephone & Remote Software Support
Unlimited On-site Software Support*
X
X
X
X
KISS THREE
Unlimited Telephone & Remote Software Support
Unlimited On-site Software Support*
Managed Firewall – Intrusion Detection Network Security
X
X
X
KISS FOUR
Unlimited Telephone & Remote Software Support
Unlimited On-site Software Support*
Managed Firewall – Intrusion Detection Network Security
Managed Anti-Virus & Anti-Spam Content Protection – Network Security
On-site Installation Services*
Consultancy - Technology Selection & Procurement Service

* Spare parts, hardware & software are all chargeable and not included in any KISS service offering, we also provide unlimited hardware cover in our other offers.

At a glance

  • Four levels of IT support to choose from
  • Proactive, unlimited support & fixed price contracts
  • Dedicated Technical Account Manager who understands your business needs
  • Professional, Friendly and Dedicated staff
  • World class Remote Monitoring & Management with Professional Services Automation Systems

Emergency support now? Call 0800 999 8080

Do you have an emergency and nowhere to turn to or your current supplier has let you down? Call us free for immediate support from the moment you call us. We empathies with you and many of our customers have referred us to their contacts who have become our valued customers because we are always there to help. Once we help you with your current emergency would love to help with the future IT strategy and design the proactive support around your needs.

  1. Keep IT Support Simple – Your Choice

    What we do/Keep IT Support Simple – Your Choice

    KISS 4

    Most growing and dynamic customers pick our KISS 4 plan – it covers pretty much everything, and makes your IT simple and predictable. We think it’s ideal because it aligns our interests with yours. A fixed price for all network security, support and installations, it’s in our interests to make sure nothing goes wrong.

    KISS 3

    Most Mature businesses choose the KISS 3 plan which includes core monitoring and maintenance with on-site support and managed security. This means it costs significantly less but, but you bear some risk of unforeseen costs if there’s a major problem.

    KISS 2

    Businesses choose the KISS 2 plan if they already have their network security sorted to an acceptable level – we will then provide the core monitoring and maintenance with unlimited telephone, remote and on-site support in a proactive manner.

    KISS 1

    Businesses that have a limited budget or a small network choose the KISS 1 plan where we provide unlimited telephone and remote support only.

  2. What we do – Outsource your IT

    Unlimited and Total IT Support for all your users based in the office and or in a remote location, without the hassle or expense of an in-house IT department.

    Maximise value for your IT spend

    Our customers totally outsource their IT because they want to use their time and management skills to enhancing and growing their business. If you want to concentrate on growing your business, Hiteishee can take on the responsibility of your entire IT Needs from Strategy to Implementation to End User Support. That means we are fully responsible for your day to day IT support, while also providing short, medium and long-term strategic input into your business technology requirements.

    At a glance

    • Four levels of support to choose from
    • Fixed price & Unlimited support to ensure best value
    • Qualified technical team and Account Manager that understands your Business
    • 3-5 Year Technology Plan to fit in line with your Business Growth Strategy.

     Fixing problems before they start – Proactive IT Management

    At Hiteishee we believe in being proactive. As your IT department, we deploy advanced monitoring systems to monitor, report and maintain your critical servers and workstations. We also make regular site visits to ensure that everything works smoothly – the last thing you want is to know that you have been running a back-up process, but nothing has been backed up because the tape or the device was corrupt.

    Our support is unlimited and it comes at a fixed annual cost in line with your budget so it’s in our interests to make sure potential issues are detected and fixed before they turn into problems.

    Talk to us about how to outsource your IT department and how we can meet your company’s data and communication needs. We make the service more efficient and cost effective making life simple for you.

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