We provide a wider range of IT support services to meet changing business needs.
You may want to work with Hiteishee as a complete outsource IT department or simply choose us when either you do not feel you have sufficient skill or resource to embark on a particular project.
Choosing from a flexible framework, we offer a customised service, giving as much or as little support as your organisation requires. Our IT support services are cost-effective and tailored to your business needs.
Hiteishee has the experience and expertise to complement your existing skills and resources. We provide a comprehensive menu of support based services tailored to the needs of your organisation.
Please find more information about our services in the following links:
At Hiteishee, we aim to provide our clients with a complete on-site hardware support package.
We have extensive experience in servicing & repairing all types of hardware including Servers, PCs, Printers, networking devices, storage devices and peripherals.
Our comprehensive IT support provides you with a choice service levels from a 2, 4 or 8 hour response coupled with a dedicated fix time of 4, 8 or 16 hours.
To top our dedicated SLAs when a faulty item requires workshop attention, we can provide you with a loan substitute free of charge to get you up and running.
As part of our overall support, a fully qualified network engineer who knows your network will attend server faults within the designated response time chosen. The same engineer is responsible for recovering the network equipment in the event of a systems failure.
This will include complete re-installation of the network operating system and restoration of data. This ensures the timely return to a fully operational network system.
The aim is to give you the same skill level time and time again and return the user(s) to where they were as quickly as possible by our engineer taking responsibility for both programs and data.
Talk to us about your Hardware Support requirements on0800 999 8080
Problems with server-based software can be as disruptive as hardware faults on a server. Any changes you introduce to software configurations on servers or workstations can also bring unexpected additional problems.When you experience any problems with the software the ability to call for help and support becomes invaluable.
The Software Support service provides telephone & remote support to assist in trouble-shooting and configuration of software systems on Server and workstation application software. The table below defines the software eligible for support under this service.
Software covered includes but is not limited to:
When you place a call for this service, your call will be logged and a member of our IT support team will respond to you within one hour.
Hiteishee Ltd has established support services with the major software providers, enabling us to escalate even the most severe problems to the ultimate providers of assistance.
If we cannot resolve the problem over the telephone then we will provide on-site support within your dedicated SLA.
Talk to us about your Software Support requirements on0800 999 8080
For many businesses, their network has become their primary method of communicating with their clients. It is therefore crucial that the network infrastructure is always available and operating at peak efficiency.
If any critical software on the network suffers an outage, the downtime can result in lost productivity for the entire business. This is where Remote Monitoring & Support minimises the potential downtime taken to fix problems and get your system up and running.
Our remote monitoring support enables us to provide our customers and their employees with on-demand virtual assistance.
As our customer you receive highly secure support without having to go through multiple phone calls to diagnose problems. This means no more expensive on-site visits or downtime.
What do we provide?
Hiteishee Remote Monitoring & Support delivers comprehensive, support solution freeing clients from the burden of continuous phone calls to engineers and the hassle of blindly troubleshooting problems.
Our IT support service can cover desktop or laptop users immediately and at any time of day, minimising potential lost productivity.
We can assist a client's distributed workforce in an efficient manner, whether they are mobile users, or remote office workers.
Talk to us about your Remote Monitoring and Support requirements on 0800 999 8080
Our standard IT services ensure that skilled IT individuals are always available for any faults you have on your network. However, some customers also require IT engineers to visit their site to carry out technical work that does not relate to day-to-day problems.
For example, many customers have rough idea on the number of machines (PCs/servers) they will need installed throughout the year. This is where ourOn-Site Engineer Service becomes particularly valuable.
Our On-Site engineer package enables clients to book in engineer days in advance of any concrete decision on new IT installations. This gives clients the flexibility to call on technicians as and when required.
Our On-Site Engineer Service ensures:
Talk to us about your On-site IT Engineer Service requirements on 0800 999 8080
An IT appraisal can be one of the most important elements of maintaining a highly optimised IT infrastructure. At Hiteishee, when we take on your business into our care we do a complete IT appraisal beforehand to ensure you know exactly what is the status of your IT system (equipment/network).
We will conduct a full diagnostic system check in order to help you determine whether simple maintenance or upgrades are necessary. Our appraisal will give you the information needed for you to make accurate decisions on the type of solution that is best fit for purpose. So what does our appraisal comprise? See below:
Talk to us about your IT Appraisal requirements on 0800 999 8080
For a small to medium sized enterprise (SME) having holiday/sickness cover could well be an essential requirement for the smooth running of the business whilst core IT staff are on leave whether scheduled or unscheduled.
Rarely can one organization justify an unlimited pool of internal resource. This is why SME's predominantly have a small resource base of specialist staff running their core IT services, perhaps running specialist projects for the business. The loss of core staff even for a short space of time may lead to a reduction in output. This is where Hiteishee can help:
Talk to us about your Holiday Sickness Cover requirements on 0800 999 8080
Why desk side assistance? Our desk side assistance support offers a no nonsense flexible approach to IT solutions. The support teams deliver IT support directly to the end user as and when they require general or specialist support.
Our IT personnel have a wealth of experience, allowing us to offer comprehensive support on a range of issues on both software applications and hardware.
We will work with you to resolve any issues as and when they present themselves. In addition to this we also go one step further; we also track common and recurring problems. These problems are flagged, and fed back to our senior IT staff allowing us to track and pinpoint areas of weakness, thus enabling you to take necessary action on problem areas.
A few of the key benefits of our desk side assistance are:
Talk to us about your Desk Side Assistance requirements on 0800 999 8080