Managed IT for London businesses of 20–200 staff
IT That Works Before You Even Ask
Less downtime, stronger security and IT costs you can predict, with support that grows as your business does.
Named engineers, working from the same London office since 2000. Not a call centre and not a queue: one number that reaches someone who knows your systems.
Our technology and our partners
- SentinelOne
- Cyrisma
- KnowBe4
- CyberSmart
- DigiCert
- DocuSign
- Exclaimer
- EE
- KCOM
- Nasstar
- Fastnet
- Fasthosts
- Crucial
- StorageCraft
- N-able
- Jabra
The context
Why IT now sits on the leadership agenda.
Four shifts have changed what good IT support needs to cover for London businesses of your size.
Attackers went downmarket
Ransomware and invoice fraud are now aimed at 50-person firms, not just banks. Your clients’ security questionnaires are getting longer every year.
Hybrid work broke the perimeter
Staff, devices and data sit outside the office. The firewall you bought in 2019 is no longer where the risk is.
AI arrived without a plan
Copilot will happily surface a file that was over-shared years ago. Enthusiasm is ahead of governance almost everywhere.
Reactive support costs more
Paying by the ticket rewards the wrong behaviour. You end up funding firefighting instead of prevention.
The standard
What good IT support means to us.
Five commitments we put in every contract, whether you have 20 users or 200.
Faults caught early
Monitoring finds most faults before a user does, so fewer problems ever reach your staff.
Security by default
MFA, endpoint protection, DNS filtering and staff training come as standard on every contract.
Transparent reporting
Monthly reporting in language your board reads, plus live ticket and SLA status in the portal.
People who know you
Named engineers who know your estate, and a founder who still answers the phone.
Predictable cost
Per user, per device. Unlimited support inside the boundary we agreed in writing.
Services
Seven services, one accountable team.
Most clients start with managed support and add security, cloud and connectivity as they grow.
Managed IT Support →
Unlimited break-fix, installs, moves and changes for one predictable monthly cost.
Cyber Security →
SentinelOne, Cyrisma, KnowBe4 and Fortinet, monitored and reported by us.
Microsoft 365, Azure & Copilot →
Microsoft Small Business Specialist and Authorised Education Reseller.
Cloud, Backup & Disaster Recovery →
Azure migration, immutable backup and a rehearsed recovery runbook.
Connectivity & Voice →
SoGEA to 10Gb fibre, Teams Phone, business mobile with full MDM.
Projects & Consultancy →
Fixed scope, fixed price, and a named lead accountable on the day.
AI Consultancy and Implementation →
Copilot readiness, governance and measured automation projects.
Sectors
Where we already know the rules.
Regulatory context, funder requirements and the software your sector runs on, without a discovery phase spent explaining it.
Financial services
ISO 27001 methodology, DLP, continuous monitoring and an audit trail.
Professional services
Hybrid working, document security and onboarding that takes a morning.
Housing associations
Multi-site support, resident data protection and funder-ready evidence.
Charities & non-profits
Donated and discounted licensing, certification support, and no wasted spend.
Education
Microsoft Authorised Education Reseller. Education pricing, applied properly.
More sectors
Regulated, technical and public-sector environments, supported since 2000.
Client stories
In their words.
Quotes are published with our clients’ permission. We keep names private: get in touch for details.
They pick up the phone, they know our setup, and things get fixed before we have to chase. That is really all we ever wanted from an IT partner.
Given February 2026 · Get in touch for details
We had a bad morning a couple of years ago and they were straight on it, kept us informed the whole way, and told us afterwards what they had changed so it would not happen again.
Given October 2025 · Get in touch for details
Our audit used to take weeks of preparation. Now the evidence is simply there when we ask for it.
Given May 2024 · Get in touch for details
Case studies
What that looks like in practice.
Real engagements, with the client described rather than named. See all case studies.
Start the conversation.
Thirty minutes with a senior engineer, and a written summary of what we would recommend. No obligation.
Get started
Ready for IT that is technology serving business?
Tell us what you need your IT to do for your business. We will give you a straight view on fit, and a written summary either way.
In one conversation you will get:
- A documented picture of your estate: devices, licences, contracts and the knowledge currently held by one person
- A costed support proposal with the scope boundary written down
- A 12-month roadmap you can take to your board whether or not you appoint us
- Call0800 999 8080 · 020 7148 0718
- Office5th Floor, 167–169 Great Portland Street, London W1W 5PF
- Existing clientLog a ticket in the client portal
Book a free consultation
We reply within one working day with two or three slots.
Book a free consultation →Prefer to talk? Call 0800 999 8080, or email happytohelp@hiteishee.co.uk.
- No long-term lock-in
- Onboarding inside 30 days
- A named account contact from day one
- Live portal access as standard